You are entitled to withdraw from the contract, without indicating the reasons, within 14 days from when you or your officer enters into physical possession of the Products. The withdrawal period expires after 14 days from the day on which you or your officer, other than the carrier, acquired physical possession of the goods.
How to make a return
- Request your Return Authorisation Number (RAN) directly from the “Your Orders” section within your personal area or, if you are not registered to the website, from the “guest order return” link found at the bottom of the website.
- Customer Service will send you a confirmation e-mail with the Return Authorisation Number (RAN) as well as, in attachment, the return authorisation form in pdf format already completed, which you must print in duplicate copy and apply on the outside and inside of the package. You must return the Products to the Seller within the following 14 days, together with the return authorisation form, sending them to the address indicated in the return authorisation.
To comply with the terms of withdrawal, you just need to send the communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period. The Products, if already delivered, must be returned without undue delays and in any case within 14 days from the day on which you received confirmation of the return. The deadline is respected if you return the Products before the expiry of the 14 day period referred to above.
Effects of withdrawal
If you withdraw from an online sales contract, you will be refunded all the payments you have made to us, including delivery costs, without undue delay and in any case not beyond 14 days from the day on which we were informed of your decision to withdraw from this contract. Those refunds will be made using the same payment method used by you for the initial transaction, except where you have expressly agreed otherwise; in any case, you will not incur any cost as a result of that refund.
The refund may be suspended by us until we receive the Products at our warehouse or until you demonstrate that you have returned the goods, if before. We will process the return within 5 working days from the date of delivery at our warehouse. The shipping costs for the return of the product are borne by you and the returned articles are under your responsibility until the package reaches our warehouse. You should favour a shipment that has insurance cover and that allows you to monitor the shipping status.
The returned items must be provided intact and in perfect condition, including any labels. They must not have been used and must be sent in their original packaging. You will be responsible for any reduction of value of the Products resulting from tampering with the same other than that required to establish their nature, characteristics and operation.
If you experience difficulties, you may also exercise the right of withdrawal in accordance with Article 49, Paragraph 4 by sending an explicit declaration, by post, fax or e-mail with the following wording:Name and address of purchaser
Name and address of seller
By recorded delivery letter with notice of receipt (or by fax or by public certified e-mail)
Place and date
Subject: Withdrawal from order no. ………. dated……..
I hereby notify you of my withdrawal from order no. …… dated ….. , received on …….. I communicate that, in accordance with Articles 52 et seq. of Italian Legislative Decree 206/05, I intend to withdraw from the contract in question.
Signature of consumer